Contacts:
Steve Harrington
Double-Take Software
508-229-8410
sharrington@doubletake.com

Andrea Krull
Racepoint Group, Inc.
781-487-4639
akrull@racepointgroup.com

Double-Take® Software Presents at the Service & Support Professionals Association Best Practices 2008 Conference

Director of Technical Support to Provide Strategies for Building Successful 24x7Support Operation in Small- and Medium-sized Businesses

Download PDF

Southborough, Mass. - April 29, 2008 - Double-Take® Software (NASDAQ: DBTK), a leading provider of continuous data protection and recovery software, announced today that Todd Crowder, director of worldwide technical support, will present strategies for building a successful 24x7 support operation in small- and medium-sized businesses at the Service & Support Professional Association (SSPA) conference on May 6, 2008, in Santa Clara, Calif.

As a global company, Double-Take Software understands that technical support is the most common customer touch point post-sale and that building a reliable and expert 24x7 support is paramount to achieving the highest level of quality customer relations.

Crowder's session will address important aspects of planning and executing a successful transition to round-the-clock support including: knowing when the time is right to make the transition, staffing off-hour shifts and managing productivity levels when call volumes are slow.

Presentation Details:

What:

"Taking the Plunge! Building a Successful 24x7 Support Organization in SMB"

Presented by:

Todd Crowder - director of worldwide technical support, Double-Take Software

Where:

Service & Support Professional Association
Best Practices 2008 Conference
Santa Clara, California

Date:

Tuesday, May 6, 2008

Time:

2:00 p.m.

For more information on attending the SSPA Conference, visit http://www.thesspa.com/Conferences/SantaClara/registration.asp.

For more information on Double-Take Software, visit www.doubletake.com.

About Double-Take® Software
Headquartered in Southborough, Massachusetts, Double-Take® Software (Nasdaq: DBTK) is a leading provider of affordable software for recoverability, including continuous data replication, application availability and system state protection. Double-Take Software products and services enable customers to protect and recover business-critical data and applications such as Microsoft Exchange, SQL, and SharePoint in both physical and virtual environments. With its unparalleled partner programs, technical support, and professional services, Double-Take Software is the solution of choice for more than ten thousand customers worldwide, from SMEs to the Fortune 500. Information about Double-Take Software's products and services can be found at www.doubletake.com.

This release includes forward-looking statements intended to qualify for the safe harbor from liability established by the Private Securities Litigation Reform Act of 1995. These forward-looking statements generally can be identified by phrases that say Double-Take or its management "believes," "expects," "anticipates," "foresees," "forecasts," "estimates" or other words or phrases of similar import. Similarly, statements in this release that describe the Company's business strategy, outlook, objectives, plans, intentions or goals also are forward-looking statements. All forward-looking statements are inherently speculative, and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in forward-looking statements. These risks and uncertainties include those set forth from time to time in our filings with the Securities and Exchange Commission. We are under no obligation, and do not undertake any duty, to update these forward looking statements at any time.

© Double-Take Software. All rights reserved. Double-Take, GeoCluster, Double-Take for Virtual Systems, and NSI are registered trademarks of Double-Take Software, Inc. Balance and Double-Take ShadowCaster are trademarks of Double-Take Software, Inc. TimeData is a registered trademark of Double-Take Software Canada, Inc. TimeData logo is a trademark of Double-Take Software Canada, Inc. All other trademarks are the property of their respective companies.