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Double-Take Software Technical Support

Access online support, downloads, and flexible training to best meet your needs Remember that old adage, the customer always comes first? We never forgot it. That means easily accessible and flexible training, technical bulletins you can access when you want, a searchable knowledge base and FAQs, global support coordinated by certified personnel, and updates on demand.

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When the going gets tough, call us for 24x7 assistance at 800-775-8674 or visit support.doubletake.com. Register online to access the password-protected Double-Take Software Support Site.

Online technical support includes an extensive knowledge base with problem resolutions and FAQs. Customers can open new service requests, check on or update existing service requests, or update their account information.

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Featured Application Note: GeoCluster®

Overview
Below is a highlight of the GeoCluster application note. An application note provides guidelines on the use of GeoCluster in a specific environment. The GeoCluster application note contains:

  • Document Overview- Explains what an application note contains, how it should be used, what you need to know before trying to use the application note, and where you can go for more information.
  • Implementation Guidelines- Describes all of the considerations that you must weigh when implementing your GeoCluster solution. Includes both basics, such as system requirements, as well as configuration and environment-specific topics, such as interactions with specific clients or special considerations for WAN (Wide Area Network) environments. Pay special attention to those topics that are directly related to your environment.

Audience
The GeoCluster application note is written for network and application administrators who have a working understanding of the applications and environments where the GeoCluster solution is to be deployed. You many need to expand on the documented information in order to customize the solution to fit your environment. To use the application note, you should have an understanding of basic GeoCluster operation.

To read this application note you must have access to the password protected support site. Please register today support.doubletake.com.

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